Client Success Lead

Summary

Join Affirm's Client Success team as a high-profile, customer-facing role managing key accounts in online ticket marketplaces and travel industries. You will lead and co-manage a portfolio of key accounts, implement client management strategies for retention and growth, analyze merchant performance, and recommend revenue-driving programs. This role requires strong relationship management, program management, and cross-functional collaboration skills. Affirm offers competitive compensation, including a comprehensive benefits package with 100% subsidized medical coverage for you and your dependents, flexible spending stipends, and generous time off. The position is remote-first, allowing flexibility to work from almost anywhere within the country of employment.

Requirements

• Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience
• Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations
• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)
• Experience in managing cross-functional projects with a high attention to detail
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities

Responsibilities

• Lead and co-manage a portfolio of key accounts to develop long-term business relationships
• Implement a proactive client management strategy to encourage retention and growth with our merchant partners
• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
• Promote marketing best practices and optimization strategies with our merchant partners
• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
• Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants

Preferred Qualifications

• Online ticket marketplaces and/or online travel industry experience and expertise a plus
• Knowledge of e-commerce preferred
• Previous new business sales experience is a plus

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Equity rewards
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work