Junior Client Success Manager

Summary

Join Ylopo's Client Success Team as an Entry-Level Client Success Manager! This role is perfect for recent grads seeking a meaningful career in digital marketing and SaaS. You'll help clients succeed with our platform, solve problems, and provide exceptional service. The ideal candidate is detail-oriented, client-focused, and possesses excellent communication skills. Prior experience in software or marketing isn't required, but a willingness to learn is essential. We value quick-thinking, organization, patience, positivity, and thoughtfulness. This position offers a supportive environment and opportunities for growth.

Requirements

• Undergraduate degree preferred, preferably in business or communications
• Previous experience in a support or customer service
• Professional manner
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong project coordination skills
• Strong written and verbal communication skills, ability to work well in a small group setting
• Positive demeanor, trustworthy character
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about our services and systems

Responsibilities

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
• Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
• Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
• Act as an advocate for client's needs
• Speak confidently and professionally with clients
• Work with the utmost urgency to work through client issues
• Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

Preferred Qualifications

Understanding of real estate and the real estate profession a plus, but not necessary

Benefits

• Medical, dental, and vision benefits
• Paid holidays, vacation, and sick days
• A 401(k)
• Paid monthly parking (if applicable)