Remote Principal Technical Business Analyst

Summary

Join Demyst, a data management company specializing in external data orchestration, as a senior leader to partner with Sales in scoping new client solutions, improve transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients.

Requirements

• Degree qualified in an appropriate discipline (technical degree or equivalent hands on experience preferred e.g., computer science, analytics, or software engineering)
• Player-coach mentality and experience with a minimum of 3 years leading a high-performing presales, consulting or customer success team
• 7+ years of experience in technical business analysis, client delivery, or a related technical role
• Strong technical background with experience in technical solution design and implementation
• Proven track record of successfully managing client relationships and delivering high-quality technical solutions
• Experienced in shaping and delivering data use cases, providing data governance and compliance guidance, and successful adoption of data platforms
• Demonstrated experience operating at the executive level with clients, building a strong trusted advisor relationship, with the ability to challenge and influence clients globally
• Passionate about the ability for data and analytics to solve business problems for numerous types of clients
• Exceptional listening and communication skills and the ability to synthesize complex products and problems into a clear aligned vision, and alignment to Demyst core value proposition
• Polished interpersonal style, superb leadership and communication skills, high emotional intelligence, humility, grit and client-centricity

Responsibilities

• Lead the technical requirements gathering process, working closely with clients and stakeholders to understand and document business and technical needs
• Analyze complex business processes, systems, and data to design robust technical solutions that align with client requirements
• Develop detailed technical documentation, including technical specifications, system architecture, and process flows
• Collaborate with development teams to ensure the delivered solutions meet client expectations and technical requirements
• Conduct solution testing and validation to ensure quality and client satisfaction
• Oversee the technical delivery of client projects, ensuring they are completed on time, within scope, and within budget
• Act as the primary technical point of contact for key clients, building and maintaining strong, long-term relationships
• Ensure clients are effectively onboarded and trained on the technical aspects of the company's products and services
• Conduct workshops with clients to identify challenges and provide tailored technical solutions for their external data integration
• Monitor client usage and technical adoption of the product, providing guidance and support to maximize value
• Track technical performance metrics and client satisfaction levels, identifying opportunities for technical improvement and growth
• Provide technical mentorship and guidance to junior professionals
• Lead by example, promoting best practices
• Facilitate communication and collaboration between internal technical teams and clients to ensure successful project outcomes
• Manage and lead a team of business analysts and delivery professionals, ensuring clear communication of goals and responsibilities
• Provide regular feedback and performance evaluations to team members, fostering their professional growth and development
• Promote a collaborative and inclusive team environment, encouraging knowledge sharing and collective problem-solving
• Address and resolve team conflicts and challenges, ensuring a positive and productive work atmosphere
• Allocate resources effectively across projects to ensure optimal team performance and project success

Benefits

• Distributed working team and culture: work from anywhere in the world!
• Generous benefits and competitive compensation