Client Success Manager

Summary

Join Bazaarvoice as a Senior Client Success Manager (CSM – Enterprise) and play a critical role in managing a portfolio of enterprise accounts. You will drive client adoption, satisfaction, and expansion by providing strategic recommendations and leveraging user-generated content across various operations. This client-facing role requires strong communication and presentation skills, working with executive stakeholders to achieve desired business outcomes. The position is based in Austin, TX, but remote US-based candidates will be considered. A competitive salary and benefits package are offered.

Requirements

• 5+ years in an entry level account management or client-facing role
• Skillful in time management, organizational systems, and prioritization
• Skillful at presenting to executive and senior stakeholders
• Sufficient in meeting deadlines and expectations with minimal supervision
• Intermediate experience with Microsoft Office and Google suites
• Confident and solid written and verbal communication
• Comfortable communicating across multiple methods with both known and unknown points of contact
• Curious mindset and strong desire to learn

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
• Observe and track trends across portfolio to develop best practices
• Deliver quarterly business reviews to executive buyers and senior stakeholders
• Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
• Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
• Promote new feature adoption to enhance client satisfaction and program performance

Preferred Qualifications

• Experience with organic and paid social a plus, but not required
• Experience with influencer marketing a plus, but not required
• Experience with Gainsight a plus, but not required

Benefits

• $90,000 - $100,000 a year
• Annual bonus
• Other great benefits