Client Success Manager

Summary

Join Ready Set and Sleepless, a dynamic and innovative team, as their Account Manager! In this pivotal role, you will manage all Sleepless clients' strategies and the client-facing team, ensuring client satisfaction globally. You will be responsible for understanding client needs, aligning teams to optimal strategies, and defining workflows. This position requires strong communication, strategic thinking, and client relationship management skills. The role involves training client-facing teams, collaborating with various internal teams, and identifying upselling opportunities. Ready Set offers a fully remote work environment with competitive salary, training budget, and flexible paid time off.

Requirements

• Be a Strategic thinker: Understand needs and capabilities and define which will be the best course of action
• Be Empathic: Be one step ahead of clients' and stakeholders' problems
• Be Process-oriented and organized: Strive to have repeatable and streamlined ways to get things done
• Be Reliable: Deliver on time and be accountable
• Be Self-motivated: Understand what’s needed without needing pep talks
• Be Comfortable with uncertainty and ambiguity: Understand that as a startup, the future isn’t clear and be excited to create it. Things change and that’s ok
• Be a Good communicator: Listen carefully and excel at written communication. Be comfortable interacting with others internally and externally
• Be Kind: Care about others’ feelings and do your best to be constructive
• Be Team-focused: Want to win and understand that can’t happen without others
• Be Curious: Always look for new ways to do old things
• Have Solid English, both oral and written. (US-based company)
• Be Comfortable with platforms like Monday.com, Slack and Google docs
• Have Demonstrated client relationship management
• Have Demonstrated high-performance in last roles. Provide Great references

Responsibilities

• Manage all Sleepless clients’ satisfaction globally
• Understand and align the teams to the best strategy to satisfy client needs
• Determine the workflows, systems, and best practices for all Sleepless
• Speak with internal and external stakeholders to effectively receive, understand, process, and deliver feedback
• Train and support the Client Facing teams - you are the Source of Truth on which insights are being collected and responsible for taking them to every other team
• Elevate the quality of edits and concepts suggested by helping to implement all the technical developments with the GM
• Always think up ways to help us #getbetter - our best ideas come from our teammates

Preferred Qualifications

Have experience working on remote teams

Benefits

• A hyper-growth startup environment where your work has a real impact on the company
• Consistent clarity and context from management, who are accessible to everyone
• 100% remote work, collaborating with a talented team distributed across the globe
• Competitive salary
• Budget for training
• Flexible paid time off