Client Success Manager

Summary

Join Learnlight, an EdTech company, as a Client Success Manager in LATAM, working remotely full-time. You will build strong client relationships, provide ongoing support, and implement new programs. Responsibilities include managing client onboarding, tracking key metrics, handling escalations, updating client information, delivering reports, and ensuring timely renewals. This role requires advanced proficiency in Spanish and English, exceptional communication skills, client-centricity, and technological agility. Learnlight offers a comprehensive benefits package including paid time off, remote work options, professional development opportunities, and a supportive work environment.

Requirements

• Advanced proficiency in both Spanish and English languages
• Exceptional ability to communicate (internally and externally) and foster positive business relations
• Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations
• Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)
• Working proficiency in Microsoft Office 365 (Excel)

Responsibilities

• Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars
• Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements
• Serve as the primary contact for client escalations from the Learner Success Managment (LSM) team, handling complaints with appropriate solutions within SLA timelines
• Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch
• Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely
• Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development

Benefits

• We offer direct hiring with the company under a formal payroll system, including superior benefits such as 15 days of vacation and 22 days of holiday bonus
• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge
• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs
• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments
• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures
• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)