B2B Client Success Manager

Summary

Join Future as a Client Success Manager and coordinate multiple parallel projects, ensuring on-time and within-budget delivery. This client-facing role involves managing internal and external resources, fostering client relationships, and preparing performance reports. You will monitor campaign performance, make strategic recommendations, and execute cross-platform marketing programs. The position requires strong problem-solving and communication skills, along with experience in digital media and paid social media campaigns. Future offers uncapped leave, profit-sharing bonuses, referral rewards, wellbeing support, and a share incentive plan. This is a remote position.

Requirements

• 3+ years experience working for a media company or agency (media, digital or creative) in a client facing role
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Experience sharing recommendations for campaign success and internal processes
• Solid grasp of digital media products and standards
• Experience with paid social media campaigns
• Experience working with content creation teams
• Digital experience, with an understanding of virtual networking tools

Responsibilities

• Identify and manage internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all tasks are delivered on-time, within scope and within budget
• Foster positive relationships with assigned clients, earning their trust and increasing likelihood of renewals
• Prepare reports for internal teams and external clients regarding status and success of projects in collaboration with multiple teams
• Measure project performance using appropriate tools and techniques, reporting and escalating to senior management as needed
• Monitor campaign performance and make strategic recommendations
• Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence
• Focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients
• Partner across multiple departments in the global business, ensuring all aspects of each project are successfully delivered

Benefits

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan