Jungle Scout is hiring a
Client Success Manager in Canada

Summary

Jungle Scout is hiring a remote Client Success Manager to help brands maximize their presence and profitability on ecommerce platforms, particularly Amazon. The role involves managing advertising strategies, conducting weekly calls with clients, serving as customer advocate internally, presenting analytics, identifying areas of opportunity for brand growth, and building strong client relationships. Requirements include ecommerce brand consulting experience, Amazon expertise, enabling and clarity skills, product expertise, customer empathy, analytical skills, stakeholder management, scrappy mindset, relationship building, and strong organizational and time management skills.

Requirements

• Ecommerce Brand Consulting Experience: Demonstrated experience in the e-commerce industry, specifically in collaborating & consulting with brands
• Amazon Expertise: Solid understanding and practical experience with Amazon Advertising PPC and DSP. Familiarity with Seller Central or Vendor Central
• Enablement and Clarity: Natural acumen for enabling others and finding fulfillment in providing clarity and guidance. Extremely strong communication and presentation skills, both written and verbal. Ability to create content in a variety of forms, including written and video
• Product Expert: Quick grasp of product functionalities to help customers derive maximum value
• Customer Empathy: Adept at active listening and problem discovery, with a keen ability to align customer needs with product capabilities, all with a strong focus on customer satisfaction
• Analytical Skills: Ability to interpret data and derive insights to drive customer success. Advanced Excel knowledge
• Stakeholder Management: Confidently engage with stakeholders at all levels, guiding conversations toward productive outcomes
• Scrappy & Intrapreneurial: Demonstrates a fast-learning mindset, resourcefulness, and adaptability, embodying a growth mindset and a relentless drive for continuous improvement. Possesses a proven track record of problem-solving and delivering innovative solutions while demonstrating the ability to work independently and autonomously
• Relationship Building: Expertise in building strong internal and external relationships, driving mutual success
• Strong organizational and time management skills: Proficient in efficiently managing tasks and priorities, ensuring deadlines are met and projects are delivered with precision

Responsibilities

• Support ecommerce clients by managing their advertising strategies, pricing and promotional optimization, content optimization, marketplace reporting and sales monitoring
• Conduct weekly calls with the client to discuss initiatives and strategy to drive sales and growth on Amazon.com
• Serve as the customer advocate internally while effectively collaborating with internal cross-functional teams including client success managers, account managers and data team members
• Present eCommerce analytics and communicate effectively to all levels of users from analysts to C-Level executives
• Identify areas of opportunity for brand growth on Amazon.com
• Provide data-driven advice and strategy to our clients
• Build strong client relationships and instill confidence in managing our clients’ brand control on Amazon.com
• Ensure that customers derive maximum value from their investment in Jungle Scout by fully leveraging our data and solutions
• Collaborate with internal colleagues (Account Managers and Client Success Management team members) to drive improvement in quality, service, and profitability

Preferred Qualifications

• Walmart Marketplace experience
• Experience working remotely
• Fluency in additional languages such as Spanish, French, German, or Italian

Benefits

• The BEST team.. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun
• Remote-first culture.. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work
• A growth culture!. We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training
• Ability to make impact!. Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers
• Competitive compensation packages!. We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity
• Flexible Time Off.. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering
• Comprehensive Health Benefits & Retirement Program.. We offer comprehensive healthcare and retirement matching plans for eligible employees
• Paid Parental Leave Policy.. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family