Client Success Manager

Summary

Join Later as a Client Success Manager, SMB (Self-Service) and drive the retention, growth, and success of your assigned customer accounts. You will be responsible for renewals, upsells, and cross-sells, prioritizing customer adoption of the platform and identifying new revenue opportunities. This role requires building strong customer relationships, acting as a trusted advisor, and identifying influential executives within client organizations. You will also contribute to product development by providing customer feedback and partnering with cross-functional teams. The ideal candidate possesses 3-5+ years of experience in a strategic account management or customer success role within the influencer marketing, SaaS, agency, or influencer space. This is a growth role with a significant book size, offering personal and professional growth opportunities within a rapidly growing company.

Requirements

• 3-5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Agency, or Influencer space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change

Responsibilities

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together
• Prioritize customer adoption of the platform, and educate the customer on the many other capabilities of the Later ecosystem (Managed Service, Later Social, Mavely, Paid Media etc.)
• This is a growth role, with a significant book size. You will be most successful if you are comfortable identify new revenue opportunities for your customers, and prioritizing your time effectively
• Build Success Plans and nurture customers towards those success plans
• Establish and nurture strong customer relationships, positioning yourself as a trusted strategic advisor to your clients from onboarding to renewal
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’s product and services can bring value to their business goals
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
• Become an expert at demonstrating the value of Later’s products and services

Preferred Qualifications

• You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
• Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
• Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
• Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
• You share insights to help the team stay ahead and make informed decisions
• You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
• You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration

Benefits

• Salary Range: $105,000 - 115,000 OTE
• All permanent team members are eligible to participate in various benefits plans as part of their overall compensation package