Enterprise Client Success Manager

Summary

Join Wellhub, a corporate wellness platform, as an Enterprise Client Success Manager in São Paulo! This B2B role involves managing a key portfolio of enterprise clients, driving business results through upselling, cross-selling, and contract renegotiation. You will collaborate with internal teams to enhance client experience and develop sales plans for each client. This position requires strong client relationship management skills, cross-functional collaboration, and proficiency in Portuguese and English. Wellhub offers a flexible work environment, comprehensive benefits, and opportunities for career growth within a supportive and dynamic culture.

Requirements

• Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio
• Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently
• Ability to operate independently and leverage lane management as needed
• Strong attention to detail and extensive ability to manage multiple clients/projects concurrently
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
• Highly proficient in both Portuguese and English

Responsibilities

• Develop a sales plan for each named client - what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex enterprise accounts after the point of sale throughout the client lifecycle
• Ensure contracts renewals, expansions and negotiate contracts on an annual basis
• Partner with client's HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• Health, dental, and life insurance
• Flexible hybrid and full remote work options; home office stipend and a monthly flexible work allowance
• Flexible schedule to adjust working hours based on personal schedule, time zone, and business needs
• Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. Gold plan at no cost, and other premium plans significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth