Client Success Manager

Summary

Join Flatiron School's Enterprise team as a Manager, Client Success! This growing team partners with leading companies and universities to build impactful learning experiences. You will oversee existing and new enterprise customer partnerships, managing relationships with key stakeholders. Responsibilities include managing cross-functional workstreams, ensuring successful engagement execution, and serving as the primary point of contact for all internal and external matters. You will also build and maintain program materials, identify opportunities for improvement, and communicate progress effectively. This role requires strong project management, interpersonal, and communication skills, along with experience in client management and Google Workspace.

Requirements

• Minimum 5 years work experience and 2-3 years client management experience
• Exceptional project management skills and the ability to manage cross-functionally
• Excited about the opportunity to build and run new processes on a small, fast paced team
• A team player – demonstrates a ‘no task too small’ mentality, wearer of many hats, and willingness to do whatever it takes to deliver an excellent learner and client experience
• Strong interpersonal skills, high EQ, and the ability to build strong relationships with a wide variety of internal and external stakeholders
• Tenacious and flexible and can pursue the goal in front of them, pivoting quickly as needed
• Good judgment – contextualizes decisions using frameworks, precedents, and goals, and determines the most appropriate path forward based on this information
• Bias for action – analyzes what works and what doesn't and takes action based on findings
• Excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experience utilizing the full Google Workspace suite

Responsibilities

• Oversee successful delivery of Enterprise engagements
• Manage all cross-functional work-streams, build and maintain project plans (internal and external) to achieve engagement objectives
• Build and maintain strong relationships with key partner stakeholders
• Clearly communicate progress of Enterprise engagements to internal stakeholders, and external clients through performance reports and business reviews
• Serve as the primary point of contact for all customer questions or escalations (internal and external)
• Build and maintain key program materials for each Enterprise engagement
• Identify and implement opportunities for operational efficiency and process improvements

Benefits

$85K-$105K