Enterprise Client Success Manager

Summary

Join Array, a financial innovation platform, as an Enterprise Customer/Client Success Manager (ECSM)! In this remote-first role, you will act as a trusted advisor to our largest clients, driving growth and retention. You'll manage a portfolio of high-value accounts, building executive-level relationships and delivering tailored solutions. Collaborate with cross-functional teams to develop innovative offerings and proactively solve client challenges. This role requires 7+ years of B2B2C/B2B Client Success experience managing strategic accounts and a proven track record of success. Array offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth
• A proven track record of managing and expanding high-impact, strategic relationships
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts

Responsibilities

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
• Proactively problem-solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
• Drive product roadmap decisions that will deliver ROI for both the customer and Array
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner

Preferred Qualifications

Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Arrayaversary Kits for work anniversaries