Client Success Manager I

Summary

Join Degreed as a Client Success Manager and play a pivotal role in ensuring clients maximize the platform's value. You will be responsible for understanding client objectives, developing action plans, driving adoption, identifying upsell opportunities, and managing client relationships. This role requires strategic consulting, relationship management, sales, and operational efficiency. You will work cross-functionally with internal teams and maintain client progress details. The ideal candidate possesses 3-5+ years of experience managing enterprise-level client relationships and a proven ability to navigate complex scope conversations. Degreed offers a competitive compensation package and comprehensive benefits.

Requirements

• 3-5+ years of experience managing enterprise-level client relationships with a proven ability to navigate complex scope conversations
• Demonstrated success in managing multiple high-complexity projects within matrixed environments
• Ability to drive renewal conversations, and forecast accurately
• Ability to create and present compelling action plans based on data, metrics, and client history
• Strong communication skills with the ability to interact with stakeholders at all levels, including C-suite executives
• Ability to simplify and explain technical concepts to a non-technical audience

Responsibilities

• Develop and maintain strong relationships with enterprise clients, ensuring alignment with their business objectives and learning strategies
• Create and execute client-specific action plans to drive adoption and maximize value from Degreed
• Maintain account details and client progress within management and tracking applications such as Gainsight, Salesforce, and Gong
• Provide strategic consulting, guiding clients on best practices and solutions to enhance their use of Degreed
• Identify and act on opportunities to expand the existing client user base
• Develop and enhance internal tools, templates, and processes to improve operational efficiency
• Deliver concise client assessments, highlighting key accomplishments, risks, and progress to support strategic decision-making
• Collaborate with cross-functional teams—including Technical Consulting, Engagement, Content Services, Product, Engineering, and Sales—to address client needs quickly and effectively
• Adapt and contribute to evolving responsibilities based on business needs
• Identify key ROI factors that will lead to renewal, forecast your book of business, and drive conversations around contract renewals

Preferred Qualifications

• Experience working within the HR and L&D space is a plus, but not required
• Deep understanding of enterprise Learning and Development functions
• Experience leading or implementing HR programs related to performance management, skills mapping, talent acquisition, or career pathing
• A quick learner with the ability to grasp new concepts and technology rapidly in a self-starter environment
• Background in consulting or professional services within a learning organization
• Strong ability to prioritize tasks in a fast-paced, dynamic environment to maximize client value
• Experience in a sales focused Client Success org

Benefits

• The total pay range for this role is $65,000 - $90,000
• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office