BlueVoyant is hiring a
Client Success Manager III, Remote - Worldwide

Summary

The Client Success Manager III role at BlueVoyant is a remote position in the United States that involves managing large, complex accounts, serving as the primary point of contact for customers, driving customer adoption and engagement, and working closely with executive leadership. The job requires 7+ years of cyber security background and excellent communication skills.

Requirements

• 7+ years of cyber security background
• Extensive experience managing large, complex accounts with multiple LOB’s and stakeholders
• Able to operate independently with minimal support from leadership
• Able to identify the buying landscape within customer environments and maintain relationships with critical decision makers
• Superior organizational skills and ability to adapt to quickly evolving environments
• Excellent written and verbal communication skills
• Fully understands the BV product/service landscape and is able to effectively move from one team to another to obtain answers and resolve issues
• Able to articulate BV’s offerings, benefits, SOPs and deliverables without hesitation
• Promotes team culture by independently demonstrating abilities that solve organizational problems and drive efficiencies within CS
• Able to define, create, execute service improvement plans
• Ability to provide advanced feedback and technical requirements for process maturity
• Can create, adhere to, and help influence standard organizational systems
• Advanced understanding of assigned BV Specific Product sets
• Can organize and conduct speaking engagements to internal BV groups with minimal oversite from leadership

Responsibilities

• Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc
• Primary advocate within internal BV stakeholder groups to drive tangible outcomes
• Responsible for tracking all customer communications internally with respective BV Teams
• Responsible for the coordination and scheduling of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
• Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
• Drives customer adoption/engagement of current and additional services provided from BV
• Aids in driving retention conversations to ensure customers are on target for contract renewals
• Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
• Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings
• Works directly with BlueVoyant Executive Leadership Team to strategically align and coordinate support for BlueVoyant’s largest accounts
• Creates, organizes, and shepherds customer QBR’s