Client Success Senior Account Manager

Summary

Join Wellhub, a corporate wellness platform, as a Client Success Senior Manager. You will own client relationships for strategic accounts, developing and nurturing partnerships with HR stakeholders. Responsibilities include designing customized launch plans, analyzing client data to increase user engagement, and managing contract renewals and expansions. You will present best-practice workflows, monitor member growth, and collaborate with cross-functional teams. The role requires leading quarterly business reviews and advocating for client needs. Live the mission by inspiring and empowering others, bringing wellbeing to the forefront of work.

Requirements

• You have completed a Bachelor's Degree
• 5+ years experience in a client-facing position managing client relationships
• A strong negotiator with experience managing complex contract negotiations and driving mutually beneficial outcomes
• Thrives in a team environment and excels at collaborative problem-solving, while also demonstrating the ability to work independently and escalate through leadership when appropriate
• Able to navigate and quickly adapt in a fast-paced, evolving global business environment
• An excellent communicator with strong interpersonal, written, and public speaking skills, able to effectively engage with both internal teams and external clients
• Detail-oriented with a strong ability to manage multiple clients, projects and priorities simultaneously while maintaining high-quality execution
• Fluent in monitoring data, analyzing reports and leveraging insights to drive results
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment

Responsibilities

• Own the client relationship for a portfolio of strategic accounts after the point of sale throughout the client lifecycle, including leading all client meetings/communications virtually and in-person
• Develop and nurture partnerships with HR stakeholders by effectively communicating our mission and reinforcing the value of their investment
• Design and execute customized launch and engagement plans tailored to each client's needs
• Analyse client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to meet client goals
• Renew, expand and renegotiate contracts
• Responsible for achieving retention and growth quotas through strategic account management and upsell opportunities
• Present and implement best-practice workflows for clients, monitor member growth rates, develop strategic growth plans, and share relevant Wellhub updates with both internal and external stakeholders
• Collaborate closely with cross-functional teams to develop and deliver on company goals, support clients, and serve as the internal voice of the client by providing feedback for product enhancements and strategic decisions
• Lead quarterly business reviews with senior clients and key decision- makers, delivering insights and data ina clear, strategic, and solutions-oriented manner to drive long term partnership success
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• Health, dental, vision, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day
• In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $116,000 - $145,000. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program