Senior Specialist Client Services Project Manager

Summary

Join NICE, a global leader in AI, cloud, and digital solutions, as a Senior Specialist Client Services Project Manager. This customer-facing role requires delivering specialized expertise and solutions for NICE AI products and services using PMI standards. You will manage the full system lifecycle, ensuring seamless project execution and fostering inter-departmental coordination. Responsibilities include defining project scope, developing comprehensive plans, estimating resources, and managing client experience. The ideal candidate possesses a Bachelor’s degree, 12+ years of project management experience in SaaS, and PMP certification. NICE offers a flexible hybrid work model (NICE-FLEX) with opportunities for professional growth and development within a collaborative and creative environment.

Requirements

• Bachelor’s degree in business management or related work experience required
• 12+ years’ experience in project management or technically relevant occupation
• Experience in Software as a Service (SaaS)
• Strong project management skills in planning and coordination for timely delivery
• Clear and effective communication skills
• Analytical, continuous improvement and inquisitive mindset
• Ability to think creatively and develop solutions to complex problems
• Team-oriented with strong interpersonal skills
• Early adopter of innovative technologies
• Strong sense of accountability and ownership
• Professional communication, behavior and demeanor
• Promote the use of AI tools to enhance decision-making and operational efficiency across business units
• PMP Certification

Responsibilities

• Manage the full system lifecycle development, change control processes, and risk analysis for the NICE AI Customer Service Automation solution delivery
• Ensure seamless project execution by directing project development and delivery from initiation to completion, fostering inter-departmental coordination and clear communication
• Define project scope, goals, and deliverables in collaboration with stakeholders (internal, customers, and partners), and set/manage project expectations accordingly
• Develop comprehensive project plans, diagrams, and communication documents, including progress reports, proposals, and requirements documentation
• Estimate required resources and negotiated their allocation with relevant managers
• Plan and schedule project timelines and milestones, track deliverables using appropriate tools, and deliver presentations on project status
• Mentor and lead project teams to foster a collaborative environment and share expertise
• Maintain relevant and up to date project details and information in our system of project record, Salesforce
• Manage the client experience as the CEO of the project and as the face of NICE leading through escalations, governance and steerco meetings

Preferred Qualifications

• Generative AI models, NLU techniques, and automation principles
• CRM integrations, APIs, and other ecosystem technologies
• Industry trends and emerging technologies in AI and digital customer engagement

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week