Client Success Specialist

Summary

Join Trialfacts, a remote company at the forefront of advancing health research, as a Junior Client Success Specialist. You will guide new clients through onboarding, ensure enrollment targets are met, build strong relationships, and maintain clear communication. This role requires client-focus, relationship-building skills, problem-solving abilities, strong communication, organization, and data privacy understanding. Trialfacts offers autonomy and flexibility, including unlimited paid leave and remote work, opportunities for professional development, and the chance to contribute meaningfully to medical research.

Requirements

• You thrive on understanding client needs and exceeding their expectations
• You naturally develop trust and rapport with clients, encouraging repeat business and referrals
• You tackle challenges head-on, always looking for solutions that keep client projects moving forward
• You’re skilled in both written and verbal communication, adapting your style to suit different audiences
• You juggle multiple priorities with ease, ensuring nothing slips through the cracks
• You’re conscientious about handling sensitive information and complying with privacy standards

Responsibilities

• Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals
• Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way
• Build strong relationships with clients by delivering exceptional service that encourages repeat business and enthusiastic referrals
• Maintain clear, timely, and proactive communication with clients and internal teams to keep projects on track and clients informed
• Ensure quality standards are met and client data is handled securely, in line with privacy regulations

Benefits

• Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection
• Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more
• Opportunities for professional development, with access to courses and training programs
• Contribute meaningfully to the world of health research and share in the success of Trialfacts