Client Success Specialist

Summary

Join LegalMatch as a Client Success Specialist and help clients succeed by following up after attorneys respond to their cases, ensuring timely action. Increase attorney-client interaction by contacting clients, encouraging prompt responses, and providing clear communication. Represent LegalMatch professionally, addressing client concerns, and providing appropriate next steps. Maintain detailed interaction records and collaborate with other teams to improve processes. This role requires excellent communication, active listening, problem-solving, and CRM proficiency. Enjoy remote work, a night shift schedule, and fixed weekends off.

Requirements

• Excellent verbal communication skills and a professional phone demeanor
• Strong active listening and problem-solving abilities
• Proficient in using CRM systems and basic computer applications
• Skilled at managing multiple tasks and prioritizing effectively in a dynamic and fast-paced environment
• A customer-focused attitude with a passion for providing exceptional service

Responsibilities

• Increase attorney-client interaction by contacting clients with attorney responses
• Encourage and remind clients to respond to attorneys promptly to advance case discussions
• Represent LegalMatch professionally, delivering clear and empathetic communication
• Listen to clients’ legal concerns and provide the appropriate next steps to support them
• Keep detailed and accurate records of every client interaction in our system
• Collaborate with other teams to enhance processes and service delivery
• Support the team with additional duties as needed

Preferred Qualifications

• Experience in the customer success field is a plus but not required
• Proactive, adaptable, and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• Highly collaborative
• Committed to continuous improvements and open to experimenting with new approaches and techniques in work processes

Benefits

• Remote Work Opportunity: Enjoy the convenience and flexibility of working from the comfort of your own home
• Night Shift: If you're a night owl who loves working at night, you'll thrive in this flexible and rewarding environment
• Fixed Weekends Off: Enjoy weekends for relaxation and personal time