B2B Client Success Manager

Summary

Join Future as a Client Success Manager and coordinate multiple parallel projects, ensuring timely, within-budget, and in-scope completion. Reporting to a Senior Manager, you will be client-facing, overseeing delivery across various commercial programs (email, display, social media, custom solutions, etc.). Build cross-platform custom marketing programs, focusing on performance monitoring and presentations to fuel renewals. Form recommendations to grow business with existing clients, manage teams and vendors, and foster strong client relationships. Prepare reports for internal and external clients, measuring project performance and escalating to senior management as needed. This remote role requires strong communication and problem-solving skills within a dynamic environment.

Requirements

• 3+ years experience working for a media company or agency (media, digital or creative) in a client facing role
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Experience sharing recommendations for campaign success and internal processes
• Solid grasp of digital media products and standards
• Experience with paid social media campaigns
• Experience working with content creation teams
• Digital experience, with an understanding of virtual networking tools

Responsibilities

• Build cross-platform custom marketing programs rooted in digital, social, media and experiential that enhance integrated marketing and advertising sales programs
• Work on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence
• Focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients
• Manage other teams and third parties/vendors to execute projects
• Ensure that all tasks are delivered within scope and within budget
• Foster relationships with assigned clients, earning their trust and increasing likelihood of renewals
• Prepare reports for other teams and external clients regarding status and success of projects in collaboration with multiple teams
• Measure project performance using appropriate tools and techniques, reporting and escalating to senior management
• Monitor campaign performance and make recommendations

Benefits

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan