Client Support Agent

Summary

Join ISTA Solutions, a growing outsourcing company, as a Healthcare Customer Service Representative. You will work with skilled professionals in a supportive environment focused on work-life balance and long-term success. Responsibilities include relaying critical lab results, assisting with orders, handling customer inquiries, tracking productivity, and communicating with onshore counterparts. The role requires BPO experience, healthcare account experience (preferred), multitasking abilities, attention to detail, strong English skills, and night shift availability. ISTA offers competitive salaries, health insurance with free dependents, night shift differential, attendance bonuses, paid time off, convertible leave credits, performance appraisals, and opportunities for career growth and skill development.

Requirements

• 6 months - 1 year BPO experience
• Ability to multitask (taking in calls and responding to email)
• Organized and keen attention to details
• Good verbal and written English skills
• Amenable working night shift (shifting)
• Must be residing within Greater Manila Area

Responsibilities

• Calls the facilities to relay critical laboratory results
• Assists in placing order for STAT, specimen pick up etc
• Assists in the main customer service inquiries
• Tracks productivity manually in MS Excel
• Communicates with onshore counterpart for all function related inquiries
• Follows up on pending orders or laboratory results
• Provides customer support through different communication channels (Phone, email, chat)
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc

Preferred Qualifications

Healthcare Account experience is an advantage

Benefits

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills
• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives