French, Customer Support Agent

Summary

Join Bosch eBike Systems as an eBike Inside Technical Support Specialist and be the go-to expert for bike dealers and end consumers. You will provide exceptional technical and service-minded hotline support, engage with end consumers to address technical inquiries, troubleshoot and resolve technical issues, make warranty decisions, document calls, and build strong customer relationships. This full-time, remote position offers a long-term contract, no weekend work, and exclusive employee discounts. Full training on Bosch eBike systems is provided. The ideal candidate is tech-savvy, passionate about eBikes, a people person, adventurous, fluent in English and French, based in Barcelona with a valid NIE number, and available to start in May 2025.

Requirements

• A hands-on attitude and eagerness to learn; no previous experience required!
• Tech-savvy with a passion for all things related to eBikes and technology
• A people person who enjoys helping others and can effectively communicate with clients remotely
• Adventurous spirit who can balance a love for the outdoors with the responsibilities of an office job
• Fluency in English and French is essential
• Based in Barcelona and possess a valid NIE number
• Available to work full-time
• Starting date for this vacancy is May 2025

Responsibilities

• Providing exceptional technical and service-minded hotline support to bike dealers, ensuring they feel confident and supported
• Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes
• Troubleshooting and resolving technical or software-related issues with a positive attitude and a knack for problem-solving
• Making informed warranty decisions in line with company guidelines
• Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience
• Building and nurturing excellent customer relationships, making every interaction memorable

Benefits

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth
• Enjoy a full-time position with a long-term contract directly with Bosch Service Solutions
• Work Monday to Friday – NO WEEKENDS!
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade
• Thrive in a fun, rewarding working environment that encourages creativity and innovation
• Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software