Client Support Associate I

Summary

The Client Support Associate I will provide administrative and technical support to the internal sales team and clients, diagnose and resolve technical issues with Weedmaps products, and perform various administrative tasks. The role requires 1 year of experience in a B2B software support role and exceptional communication skills.

Requirements

• 1 year of experience in a B2B software support role
• Exceptional written & verbal communication skills providing clear communication

Responsibilities

• Provide administrative and technical support to the internal sales team and clients
• Diagnose and resolve technical issues with Weedmaps product suite and third party partners
• Update the client with a workaround or resolution until they are fully satisfied, keeping the assigned Account Executive and Account Manager informed of the pathway to resolution
• Provide administrative support by receiving cases through Salesforce and resolving them in a timely manner with exceptional quality

Benefits

• Physical Health benefits: Medical, Dental & Vision (Employee - employer paid premium 100%, Company contribution to a HSA when electing the High Deductible Health Plan)
• Mental Health benefits: Free access to CALM app for employees and dependents, Employee Training, Mental Health seminars and Q&A sessions