Customer Support Associate

Summary

Join our reputable software company specializing in healthcare as Technical Support Team Leader, assisting customers with technical or user problems through phone support.

Requirements

• Have previous experience in a customer service department or dealing with external customers on the phone
• Be fluent in English (both written and spoken), French is an asset
• Be committed to helping your customers and providing them with an exceptional experience
• Be known for resourcefulness in finding solutions, even to complex problems
• Have a thirst for knowledge and like to get out of your comfort zone
• Be tech-savvy, with the ability to learn and use new technological tools effectively

Responsibilities

• Respond quickly to remote customer requests
• Provide technical support
• Understand and identify the source of their problem(s), and propose a solution adapted to their situation
• Collaborate with other members of the support team in resolving tickets
• Escalate tickets according to their complexity and provide feedback to technical teams
• Contribute to expanding our knowledge base and improving our internal processes

Benefits

• Fixed Night Shift
• Salary Best in the Industry
• Performance Bonus
• Allowances
• Insurance Benefits