GoodLeap is hiring a
Client Support Manager

Summary

Join our team as a Client Support Manager, Home Improvement at GoodLeap, where you'll work with clients to deliver exceptional customer experiences, leveraging data insights and collaborating with installers to drive improvement. As a supportive partner, you'll resolve client issues, develop product knowledge, and manage project pipelines while maintaining accurate records.

Requirements

• Ability to multitask
• Work independently and collaboratively
• Effectively interact with high profile partners
• Superior organizational skills
• Exceptional verbal and written skills
• Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
• Excellent problem-solving abilities
• Ability to work well under pressure and manage multiple priorities effectively
• Flexibility to adapt to changing priorities and business needs
• Time management

Responsibilities

• Provide our customers with world-class customer service
• Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects
• Strategically partner with installers on ways to improve the customer experience
• Act as the primary point of contact for escalated client issues, ensuring timely resolutions
• Help resolve any questions or concerns our existing customers may have
• Develop a comprehensive knowledge of GoodLeap products and attributes
• Effectively managing a pipeline of projects to completion
• Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
• Conducting monthly partner due diligence checks regarding Home Improvement Projects
• Ability to analyze data and spot trends
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Provide timely and effective support to clients via email, phone, and chat
• Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships