SKELAR is hiring a
Technical Support Manager, Remote - Ukraine

Summary

The job description is for a Customer Support Specialist at Howly, an online Q&A marketplace. The role involves providing technical support to users in English and helping them resolve their issues. Required skills are proficiency in English (Upper Intermediate or Advanced level) and basic computer knowledge. Preferred qualifications include experience in customer support or billing support teams, system administration experience, and familiarity with Zendesk and Zendesk Chat.

Requirements

• Proficiency in English (Upper Intermediate or Advanced level)
• Basic computer knowledge

Responsibilities

• Communicate with customers about computers, gadgets, online services, and help them resolve any technical issues in English
• Handle up to three chats with clients simultaneously
• Follow all necessary instructions for providing quality service

Preferred Qualifications

• Experience working in customer support or billing support teams
• Experience with system administration
• Familiarity with Zendesk and Zendesk Chat

Benefits

• Remote work
• 20 days of paid leave per year
• Unlimited sick days with a doctor's note
• Health insurance and corporate doctor
• Flexible schedule with 3 work days and 2 weekend days
• Guaranteed breaks every shift
• Bonuses for additional shifts
• Competitive salary
• Career development opportunities