Assistantly is hiring a
Client Support Specialist in Argentina

Summary

The job involves providing customer support via phone, email, and live chat to ensure customer satisfaction. The candidate should have excellent communication skills, problem-solving abilities, and be familiar with CRM software. They will need a minimum of 2 years of experience in customer support and have strong organizational skills. Assistantly offers permanent WFH opportunities, part-time or full-time positions, health & wellness allowance, paid time off, monthly bonus drawings, loyalty & performance bonuses, profit sharing, professional development training, and a community of unicorns.

Requirements

• Minimum of 2 years of experience in customer support or a similar role
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor
• Strong problem-solving and troubleshooting abilities, with a patient and empathetic approach
• Familiarity with CRM software and ticketing systems to track and manage customer interactions
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Detail-oriented with excellent organizational skills and the ability to follow processes and procedures
• Strong team player with the ability to collaborate and work well with cross-functional teams

Responsibilities

• Provide timely and professional support to customers via various channels, including phone, email, and live chat
• Address customer inquiries, troubleshoot issues, and resolve problems to ensure customer satisfaction
• Guide customers through product usage, features, and functionalities, offering clear instructions and solutions
• Document and track customer interactions and issue resolution in our CRM system
• Escalate complex or unresolved issues to the appropriate departments and follow up to ensure prompt resolution
• Develop and maintain a deep understanding of our products, services, and industry trends
• Stay updated with product updates, new features, and enhancements to effectively assist customers
• Proactively seek feedback from customers, identifying trends and common issues to help improve our products and services

Benefits

• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Paid Time Off (PTO) Yearly
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns