HopSkipDrive is hiring a
Client Support Specialist in Worldwide

Summary

The job is for a Client Support Specialist at HopSkipDrive, a technology company that provides transportation solutions. The role involves providing customer support, troubleshooting app and website issues, gathering feedback, and maintaining FAQs and knowledge bases. The position is remote and the hourly range is $18-20/hr.

Requirements

• Be calm under pressure and be a beacon of comfort for clients, consumers, and caregivers both in high-stress situations and when answering questions
• Have excellent people skills and be empathetic, outgoing, and friendly
• Be proficient in Google Workspace. Proficiency in Kustomer is a plus
• Have experience in providing excellent customer service and be a master of multitasking

Responsibilities

• Provide outstanding support for clients and consumers with a focus on client engagement and satisfaction, complete resolutions, and work cohesively with other team members to deliver a positive client experience
• Interact with current and potential clients, consumers, caregivers, and CareDrivers in our community and ensure every ride is delivered smoothly and safely
• Build trust and comfort by providing excellent customer service via phone, text, chat, and email

Preferred Qualifications

Speak with Spanish speaking clients

Benefits

• Equity for every full-time employee
• Competitive market compensation
• Flexible vacation, FSA, medical, dental and vision, 401(k)
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential