Client Support Specialist

Summary

Join Clipboard Health as a B2B Support Specialist and become the primary account manager for valuable healthcare facility clients. This role focuses on proactively resolving client issues, preventing churn, and ensuring a seamless customer experience. You will handle phone calls and emails, engage in real-time problem-solving, and work independently in a fast-paced environment. Success is measured by your ability to solve problems and help clients succeed, not just by metrics. The company values a customer-centric mindset, strong communication, proactive problem-solving, and high accountability. Clipboard Health offers a 100% remote work environment and a fast-paced startup culture.

Requirements

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems
• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role
• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers
• High Accountability – We value people who hold themselves to high standards and consistently deliver results
• A reliable laptop/desktop (no Chromebooks or Linux OS)
• Minimum 20 Mbps wired internet connection
• Wired headset for clear communication
• A quiet, distraction-free workspace
• Stable power and internet connectivity

Responsibilities

• Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision
• Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers
• Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix
• Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement

Preferred Qualifications

• Experience Level: Open to candidates of all experience levels —what matters most is your ability to handle business customers professionally and solve problems effectively
• Education: No specific degree required—we care about what you can do, not just what’s on your résumé

Benefits

• 100% Remote – Always. Work from anywhere in the world
• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth
• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot —our selection is based on real-world problem-solving ability, not just credentials