Client Support Specialist

Summary

Join Woflow, a leading merchant experience platform, as a Client Support Specialist! You will onboard merchants onto our tech platform, providing ongoing support to American clients. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach. You will handle technical inquiries, maintain accurate records, and collaborate with cross-functional teams. The ideal candidate has at least 3 years of customer support experience, a technical support background, and fluency in English. Woflow offers a fully remote position with a competitive salary, initial training, and opportunities for growth.

Requirements

• Experience: Minimum of 3 years in a customer support role, handling multiple communication channels (chat, email, and calls)
• Technical Support Background: Prior experience in technical support is required, with the ability to quickly understand and solve technical problems
• Client Engagement: Proven experience supporting U.S. clients, with a focus on customer satisfaction
• Language: Fluent in English, with strong written and verbal communication skills. You can break down and articulate complex ideas in simple, understandable ways
• Organization: Highly organized with strong attention to detail. Have a great approach to high level accuracy within a deadline-driven environment
• Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues. You are highly proactive, curious, driven and self-sufficient

Responsibilities

• Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues
• Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity
• Respond to and resolve technical inquiries in a timely and efficient manner
• Maintain accurate records of interactions and follow up to ensure client satisfaction
• Collaborate with cross-functional teams to escalate and resolve complex issues

Benefits

• Fully remote full-time job - work from anywhere in the world!
• Competitive salary
• Initial training and continued team support provided
• Grow with us as we grow!