Client Support Specialist

Summary

Join MeridianLink as a Client Support Specialist I and provide technical support and customer service to clients. You will troubleshoot software and technical issues, explain features, resolve client issues, and deliver excellent customer service. This entry-level position requires working closely with clients and internal resources. Excellent communication skills, a positive attitude, and strong technical aptitude are essential. You will interact daily with businesses using MeridianLink Consumer software. The position reports to the Manager, Client Support.

Requirements

• Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
• Solid interpersonal, written, and verbal communication skills required
• Self-motivated, highly organized individual with strong attention to detail

Responsibilities

• Services incoming electronic cases, telephone, and online chat requests from clients
• Resolves basic to moderately complex issues with proprietary software including batch system processing and 3rd party integrations, providing communication to all stakeholders, owning the issue until full resolution
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Collaborates with MeridianLink resources and 3rd parties as necessary to resolve client issues
• Logs all customer interactions and tracks related details in case management system; Maintains contact with client until resolution
• Builds and maintains proficiency with MeridianLink products and processes
• Contributes to knowledge base materials
• Contributes to accomplishment of team goals
• Performs other projects/duties as assigned

Preferred Qualifications

• Prior Technical Support and/or Customer Service experience desired
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work