Clinical Account Manager

Summary

Join our team at SmithRx, a rapidly growing Health-Tech company, as a Clinical Account Manager to ensure the complete post-sale success and satisfaction of SmithRx customers via pharmacy benefit analysis and clinical consultation delivery.

Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
• Current and unrestricted Pharmacist license (any state)
• 5+ years of experience working as a licensed pharmacist
• 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred
• 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
• Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required

Responsibilities

• Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance
• Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
• Analyzes claims data to identify trends and cost savings opportunities
• Comprehends and effectively explains formulary and clinical program's value proposition to clients
• Supports communications of formulary changes and program updates for internal and external partners
• Recommends clinical programs for clients to provide cost savings to clients and members
• Stays current with market trends and provides clinical market intelligence to clients
• Communicates drug information to clients and responds to plan-specific clinical inquiries
• Creates and updates clinical marketing materials
• Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
• Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities
• Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities