Clinical Consult Liaison

Summary

Join Octave as a Clinical Consult Liaison and contribute to expanding access to behavioral healthcare. You will ensure providers are set up for success, partner with internal teams, track provider pipelines, manage onboarding processes, troubleshoot issues, and improve efficiencies. This role is key to shaping clinician onboarding and support as Octave scales. You will document processes, embody Octave's mission, and drive provider engagement. The position requires working Monday to Friday from 9:00 am to 5:00 pm PST. Octave offers a competitive salary and benefits package.

Requirements

Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Ensure providers are set up for success before they see their first Octave client
• Partner with internal cross-functional teams
• Track and monitor hired pipelines of new providers
• Initiate internal onboarding, credentialing, and background check processes
• Troubleshoot issues that new providers may face
• Participate in initiatives/projects to identify, scope, and implement opportunities for increased efficiencies
• Become a subject matter expert in our tools and workstreams to iterate and improve them as we grow and scale
• Document processes in an easy to understand manner
• Embody Octave’s mission to deliver extraordinary care in every interaction with providers, vendors, and colleagues
• Drive engagement and proactive outreach to the providers assigned to you at onboarding
• Reduce the time to onboard providers and chase target goals so clients can receive care faster
• Able to work Monday to Friday from 9:00am to 5:00pm PST

Preferred Qualifications

• Minimum 3 years of experience working in an administrative or project management capacity
• Experience and understanding of the mental health or healthcare industry preferred
• Strong roots in customer service, both internal and external
• Onboarding new hires, building training collateral and conducting evergreen training
• Detail oriented and impeccable organizational skills are a must
• Excellent verbal and written communication and can adapt your approach to multiple groups
• Ability to work independently, meet deadlines, and engage stakeholders effective to progress initiatives forward
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented
• Nimble and open to frequent change, iterative processes, and operating in a testing culture
• We are a startup, so flexibility in role and the willingness to go outside of the exact job responsibilities is a requirement

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits
• All zones are eligible for equity in the form of stock options