Remote Clinical Consultant - Post-Implementation Services

Summary

Join Veeva Systems in transforming the life sciences industry by making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies. As a driven, self-motivated Consultant with exposure to advising and implementing software solutions, you will help customers optimize their clinical operations in the cloud.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Clinical Trials and affinity to technology
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar

Responsibilities

• Change the culture of traditional software releases and maintenance by driving the release management process
• Lead customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams
• Translate requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates
• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions

Benefits

Work Anywhere company, supporting flexibility to work from home or in the office