Clinical Customer Success Executive

Summary

Join Hippocratic AI, a leading developer of safety-focused LLMs for healthcare, as a Clinical Customer Success Executive. This remote role, requiring up to 50% local travel, combines your nursing expertise with strategic customer success responsibilities. You will build strong client relationships, lead product implementations, train healthcare staff, and identify opportunities to improve workflows and patient care outcomes using AI. You will partner with the Chief Medical Officer and collaborate with internal teams to address client feedback and enhance user experiences. The position requires a minimum of 5 years of clinical experience and proven experience in customer success or project management. Travel to healthcare facilities for onsite support and training, and participation in strategic in-office sessions and conferences are expected.

Requirements

• A minimum of 5 years of clinical experience/exposure
• Proven experience in customer success, account management, or project management
• Ability to build relationships across an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong background in project management

Responsibilities

• Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
• Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
• Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
• Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Preferred Qualifications

• Experience with AI or technology adoption in healthcare
• Advanced knowledge of healthcare workflows and compliance standards
• Active Registered Nurse (RN) license from an accredited university

Benefits

This role will be remotely located, but expected to travel onsite to local clients regularly (up to 50%) of the time