Clinical Success Director, Nursing

Summary

Join Abridge as the Nursing Success Director and spearhead the launch and growth of our generative AI platform for nurses. You will play a pivotal role in reducing the cognitive burden of clinical documentation. Collaborate with clients, partners, and internal teams to develop products bridging clinical conversations and actionable data. This role requires evaluating new offerings, building customer relationships, designing a nurse advisor council, developing success metrics, and evangelizing product capabilities. The position demands significant travel (20%) and is based in the Mountain or Pacific time zone.

Requirements

• 5+ years of experience as an RN, preferably in the inpatient setting
• Experience with electronic record systems (Epic is a definite plus)
• Passion for deeply understanding nursing workflows and improving inefficiencies
• Proven track record of leading successful initiatives from conception through launch
• Ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment

Responsibilities

• Evaluate new product offerings and provide subject matter expertise to our product teams
• Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success
• Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap
• Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees