Clinical Operations Associate

Summary

Join Cartwheel, a rapidly growing telehealth platform revolutionizing mental healthcare access for schools and students, as their Clinical Operations Associate. This remote, full-time position involves supporting clinicians with technical questions, improving systems and workflows, and building reports to enhance efficiency. You will play a key role in ensuring quality care and scaling operations across multiple states. The role requires experience in healthcare or healthtech, project management skills, and a data-driven approach to problem-solving. Cartwheel offers competitive compensation, equity, excellent health benefits, paid time off, and professional development opportunities.

Requirements

• 1-2 years experience in healthcare, healthtech or behavioral health tech space
• 1-2 years experience in startup environment
• Project management experience
• Gets stuff done and prioritizes outcomes - a self-starter who takes initiative, executes efficiently, and continuously iterates to drive improvements in cross-functional work
• Loves diving into data to problem solve and guide work. Excited to learn tools like SQL and Looker
• Ability to thinking strategically with a balanced analytical and creative approach
• Ability to use data to make recommendations and get to the best answer/outcomes
• Ability to identify the solution and get into the weeds to implement it

Responsibilities

• Learn the ropes: come to understand how our EHR works with our SaaS app, as well as become an expert on clinicians’ workflows and our data structure
• Take over clinical pre-payroll checks, checking clinicians’ documentation for accuracy to ensure correct payment
• Learn how to build reports for investigating issues for Clinicians and Clinical Managers
• Get to know the team!
• Build technical clinical-training resources
• Engage with clinician leads for systems training and knowledge reinforcement
• Troubleshoot clinician technical questions related to Healthie and the Cartwheel App
• Build reports for Clinical Managers to investigate individual clinician’s issues as well as drive best practices across clinician teams
• Collaborate cross-functionally with Care Coordination to improve day-to-day clinician activities

Benefits

• Competitive compensation between $70,000 - $90,000
• Equity ownership stake in the company
• High-quality health insurance with a $0 monthly premium option for employees
• Dental, Vision, and Employer-Sponsored Life Insurance
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December)
• Sick Leave + Holidays
• 401K with 2% employer match
• In-Person Retreats
• $500 annual educational stipend
• Team-based culture with mission-driven colleagues who will go to bat for you