Clinical Operations Associate

Summary

Join Tia as a Clinical Operations Associate and provide comprehensive administrative support to the Clinical Operations team, focusing on training, enablement, and quality assurance. You will support provider onboarding, manage documentation and workflows, coordinate communications, prepare training materials, track training completion, and assist with quality assurance initiatives. This remote, full-time position requires strong organizational skills, attention to detail, and experience in healthcare administration. The role involves collaborating with various teams and stakeholders to improve clinical operations and ensure high-quality care. Tia offers a competitive salary and a comprehensive benefits package.

Requirements

• Associate's or Bachelor's degree preferred
• 3+ years of administrative experience, preferably in healthcare environments
• Experience supporting multiple teams or departments simultaneously
• Exceptional organizational and multitasking abilities
• Strong attention to detail and accuracy
• Experience with scheduling, documentation management, and reporting

Responsibilities

• Act as the administrative support for the Clinical Operations team, encompassing Training, Enablement, and Quality Assurance departments
• Support and coordinate scheduling for provider onboarding sessions, training programs, and quality reviews
• Manage and maintain documentation, workflows, resources, and databases across Clinical Operations
• Coordinate external communications with health systems partners related to meeting schedule and data request
• Prepare materials for training sessions and provider onboarding
• Track provider completion of onboarding milestones and training requirements
• Develop systems to collect training data and generate reports on provider completion status for management review
• Assist in organizing and coordinating of training sessions and workshops
• Help maintain the digital infrastructure for training delivery
• Support the development and distribution of clinical resources and training materials
• Collate feedback from post-onboarding surveys and create summary reports to identify improvement opportunities
• Create accountability workflows for clinical managers to track training completion and competencies
• Assist with the coordination of clinical audit processes and documentation
• Help track and organize quality improvement initiatives
• Support data collection, management, and reporting for quality metrics
• Maintain accurate records of provider certifications, competencies, and continuing education
• Help monitor adherence to clinical standards and identify areas for improvement
• Ensure all workflow documentation is up-to-date and consistent across all resources and systems
• Maintain documentation templates and consistency
• Contribute to synthesizing resources, identifying resource gaps, and prioritizing resource creation
• Assist with surveying providers to gather feedback on operational effectiveness
• Support the Senior Manager of Quality Improvement in developing scalable solutions for clinical operations needs

Preferred Qualifications

Knowledge of healthcare terminology and clinical environments is a plus

Benefits

• Free Tia membership
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• 13" Macbook Pro
• Travel stipend for team off-sites