Clinical Operations Lead

Summary

Join our team as a Clinical Operations Lead at Covera Health, where you will define and own overall Clinical Operations for primary care practices participating in Covera's population health program.

Requirements

• Minimum of 5 years’ experience in clinical account management, customer success or relevant fields, with experience interacting with mid-level and senior customer executives
• Bachelor's degree required, graduate or healthcare degree a plus
• Strong presentation, written, and verbal communication skills
• Entrepreneurial mindset with a focus on creating, executing, and improving new functions
• Healthcare experience working directly with providers is required; experience managing providers in value-based care is strongly preferred
• Experience in high growth environments and clinical operations management preferred

Responsibilities

• Define and own overall Clinical Operations for primary care practices participating in Covera’s population health program
• Serve as the main POC for all primary care partners, including regular in-person check ins at primary care offices, ensuring exceptional stakeholder management, customer service and support
• Internally within Covera, build strong cross-functional processes with all teams (E.g., product, engineering, analytics, clinical) involved in delivering top-notch clinical operations for pop health
• Work closely with the GM of Pop Health to stand up primary care performance management processes (KPIs, tracking / reporting, customer meeting cadence, etc.), ensuring Covera meets clinical and financial performance targets
• Lead Joint Operating Committees between Covera and primary care / PO leadership teams
• Support the GM of Population Health in expanding the pop health program with primary care practices to include additional clinical programs, as appropriate based on continued advancement of technical AI solutions

Benefits

• Competitive salary
• Stock options
• Medical, dental, and vision insurance
• HRA
• 401k
• Pre-tax commuter benefits
• Flexible paid time off