Manager of Clinical Operations

Summary

Join Lumata Health as the Manager of Clinical Operations, overseeing Team Leads and Care Coaches in our remote care management company. You will ensure effective care delivery, optimal team performance, and adherence to clinical and operational standards. Key responsibilities include team leadership and management, operational efficiency, patient care management, communication and collaboration, and continuous improvement. This full-time position offers a competitive salary, remote work, and a comprehensive benefits package. A bachelor's degree in a related field and 5+ years of experience in clinical operations or healthcare management are required. Apply today and be part of a mission-driven organization dedicated to preventing preventable blindness.

Requirements

• Bachelor’s degree in Healthcare Administration, or a related field
• 5+ years of experience in clinical operations or healthcare management, including experience managing remote teams
• Proven track record of leading and developing high-performing teams
• Strong knowledge of healthcare regulations, compliance, and industry best practices
• Excellent communication, problem-solving, and organizational skills
• Proficiency in healthcare management systems and technology
• Experience hiring and developing talent
• Demonstrated ability to meet goals in a rapidly changing environment
• Excellent data and overall analytical skills

Responsibilities

• Supervise and support Team Leads and Care Coaches to ensure high-quality care delivery and adherence to operational standards
• Provide ongoing coaching, mentorship, and professional development to team members
• Conduct regular performance reviews and manage performance improvement plans as needed
• Assist in the recruitment, selection, and onboarding of new Team Leads and Care Coaches
• Develop, implement, and optimize clinical and operational processes to improve efficiency and effectiveness
• Ensure all operations comply with regulatory requirements, company policies, and industry best practices
• Oversee the allocation of resources, including staff and technology, to ensure adequate support for patient care and team needs
• Monitor and evaluate patient care quality by collaborating with the Quality Assurance Manager, ensuring that care plans are effectively executed and patient needs are met
• Track and analyze key performance indicators (KPIs) related to patient care, team productivity, and operational efficiency
• Address and resolve escalated patient and team issues promptly and effectively
• Facilitate communication and collaboration between clinical operations and other departments to support organizational goals
• Prepare and present reports on team performance, patient outcomes, and operational metrics to the Director of Clinical Operations
• Lead and participate in regular team meetings, including strategy sessions, operational reviews, and cross-functional meetings
• Identify opportunities for process improvement and implement changes to enhance operational efficiency and patient care
• Develop and oversee ongoing training programs in collaboration with the training department and Tech Team, to keep the team updated on best practices, new technologies, and regulatory changes
• Promote and implement innovative solutions to improve patient care and operational processes

Preferred Qualifications

COA or COT certification

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program
• Remote working environment