Remote Clinical Program Manager

Summary

Join our team as a Clinical Programs Manager at Memora Health, where you'll lead clinical programs across customers and collaborate with product, design, and engineering teams. As a key member of our rapidly growing organization, you'll drive client change management, track program optimization, and contribute to the growth of our company.

Requirements

• A medical degree, such as RN, NP, PA, MD, DO, RD
• Some experience delivering patient care, ideally in a large hospital or health system setting
• Experience partnering with a high functioning product/engineering team to design solutions using technology
• Creative problem-solving skills and comfort with ambiguity and rapid decision-making
• Excellent communication skills, geared toward professional medical and corporate environments
• Strong prioritization, time management and organizational skills, with high attention to detail, accuracy and accountability
• Ability to travel up to 10% of the time

Responsibilities

• Partner with our solutions consulting team to ensure that we are collecting all the necessary information during the sales process to scope and identify goals, value proposition, and expectations for new clinical products
• Partner with Product Design to develop full end-to-end program messaging and build baseline program content (tips and surveys) into our internal tools
• Serve as clinical SME during the design and implementation of programs, meeting with clients and going on-site when appropriate to evaluate client workflows and gather inputs to help design and configure our programs
• Drive client change management through trainings and site visits to ensure frontline staff are excited about Memora and are enabled to best leverage our program as part of their daily work
• Track and drive program optimization by partnering with Product, Design, IMs and CSEs to identifying opportunities for program modifications and facilitate cross-functional prioritization of identified improvements

Preferred Qualifications

• Additional degrees such as MBA, MPH, or MHS
• Prior experience in clinical quality and/or process improvement
• Prior experience as a program manager managing multiple programs

Benefits

• An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
• Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
• Work alongside world-class clinical, operational, and technical teams to build and scale Memora
• Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
• Improve the way care is delivered for hundreds of thousands of patients
• Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
• Ownership over your success and the ability to significantly impact the growth of our company
• Benefits including health, dental, and vision coverage, flexible work hours, paid parental leave, company retreats, Macbook, and a 401(k) plan with employer matching