Clinical Program Specialist

Summary

Join Spring Health as a Clinical Program Specialist and contribute to our mission of eliminating barriers to mental healthcare. This part-time, fully remote position involves coordinating training logistics, delivering benefits overviews, ensuring quality member experiences, and assisting with data analysis and customer meetings. You will be responsible for optimizing efficiency in meeting customer needs related to clinical programming and training, while maintaining high customer satisfaction. The role requires strong project management, communication, and technical skills, along with experience in event planning. A competitive total rewards package, including stock options and comprehensive benefits, is offered.

Requirements

• Professional interactions with customers and members
• Experience and understanding of event planning including virtual and in person
• Must have strong project management, time management, prioritization, and collaboration skills
• Must have strong written and verbal communication and program management skills
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• Understanding of data tracking and analysis
• You are flexible and able to problem solve on your feet

Responsibilities

• Assist to coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials(including google slide decks, PowerPoints, digital event flyers, post event surveys and more) are prepared, tracking reporting and evaluation metrics
• Deliver benefits overviews to customers during live events
• Produce clinical training and events, including managing Zoom/other platform needs, assisting with crisis response, managing interactions such as chat/polls, and troubleshooting any technical issues
• Assist to plan and coordinate training and programming
• Communicate and plan events with customers, internal stakeholders and members
• Ensure we are measuring training and program effectiveness
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with trainings/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0

Preferred Qualifications

• General knowledge and understanding of mental health is a plus
• Understanding of Adult Learning needs a plus
• Understanding of SFDC or project management software a plus

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes