Clinical Quality Assurance Auditor

Summary

Join Two Chairs, a rapidly growing mental health company, as a Clinical Quality Assurance Auditor. You will play a key role in ensuring high-quality mental health care by conducting daily chart audits, reporting on findings, and identifying areas for improvement. This position requires an active behavioral health license and experience in quality assurance activities. You will collaborate with cross-functional teams, contribute to the development of data tools, and advocate for training needs based on audit trends. Two Chairs offers a competitive salary, comprehensive benefits, and equity in a high-growth startup. The role involves a mix of daily chart audits and continuous improvement initiatives.

Requirements

• An active, fully independent behavioral health license such as LMFT, LPC, LCMHC, or LCSW
• A quality assurance mindset driven by continuous improvement, rather than policing
• Experience in core quality assurance activities such as clinical auditing, data analysis, and trend reporting
• Experience as a Clinical Supervisor
• Strong attention to detail and pattern recognition
• Technical writing and verbal communication skills
• Ability to work in a highly collaborative start-up environment with cross-functional teams
• Ability to be a self-starter who is excited by new challenges, creative thinking, and data

Responsibilities

• Perform daily audits for individual client charts
• Report on audit learnings and opportunities for improvement to the Sr. Quality Assurance Manager
• Monitor audit results and communicate observations/trends surrounding: Care delivery/internal practices
• Clinician and Clinical Manager/Director training support needs and effectiveness
• Collaborate in the development, implementation, and maintenance of the audit-specific data tools that capture and report results
• Support Quality Team in other initiatives
• Provide opportunities for QA program improvements based on audit trends
• Support the Quality/Compliance team on internal process audits/external audit readiness as required by the quality and compliance programs at TC Quarterly per internal audit schedule
• Quarterly per payer requirements
• Ad-hoc due to trends observed across the organization
• Ensure that high quality care is being provided to clients and lapses in quality are promptly addressed and documented
• Monitor and advocate for Clinician and Clinical Manager/Director training needs based on audit trends
• Support Clinical Manager/Director in the audit finding resolution process
• Monitor compliance with external regulations, internal policies, and payer contractual requirements for adherence and/or risk(s) to adherence
• Closely monitor audit results and promptly identify gaps to continuously improve and scale the QA program
• Develop auditing models as intended in collaboration with applicable cross-functional team
• Ensure audit data is accurately captured and reported on using applicable QA forms and data tools
• Complete all assigned audits
• Partner with other auditors to provide a detailed report on key findings outlining the effectiveness of current protocols/standards and opportunities for improvement, as applicable
• Provide robust monitoring and timely reporting of care delivery, compliance risks, internal process gaps, and training effectiveness
• Ensure that internal practice standards are yielding expected results
• Ensure that clinician and Clinical Manager/Director training needs are closely monitored and advocated for

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave