Remote Clinical Quality Assurance Nurse

Summary

Join our mission-driven company as a Clinical Quality Assurance Nurse and contribute to changing the future of healthcare by improving patient care and elevating nursing professionals' happiness.

Requirements

• Licensed to practice in the state of Massachusetts
• Excellent oral and written communication skills
• Superior customer service and problem-solving skills
• Previous experience working on multidisciplinary teams within acute and/or post-acute care facilities
• Private space to work remotely required
• Ability to maintain multiple State Nursing Licenses to aid in the maintenance and compliance for individual State, DPH, and other government license requirements for IntelyCare licensing

Responsibilities

• Create and maintain standards for clinical quality excellence at IntelyCare
• Assist in the development of process and procedures for a dynamic inaugural department
• Investigate, research, and prioritize clinically significant events as outlined by Department of Health and/or state regulatory agencies regarding client complaints, ICNSA employees’ feedback, and allegations including documentation, falls with injury, death/serious harm, medication errors/diversion, practicing impaired and possible abuse/neglect/exploitation allegations
• Use critical decision-making during investigations
• Develop and manage the Performance Improvement Plans for ICNSA employees
• Collaborate with QA management and People & Culture regarding employment decisions of ICNSA employees across 29 states
• Maintain working knowledge and compliance of CMS rules and state regulatory agencies related to senior services of covered states to ensure ICNSA employees service compliance
• Collaborate with Account Managers and client leadership to build and maintain client relationships, and with IntelyPro Success Managers to elevate the practice of ICNSA employees
• Assess ICNSA employee’s competency and provide re-training to promote increased quality of care
• De-escalation of ICNSA employees while discussing clinical complaints to improve understanding of concerns and to identify clinical deficiencies
• Advocate for ICNSA employees involved in alleged incidents or client dissatisfaction
• Be agents for ICNSA employees when discussing concerns regarding diversity, equity, inclusion, and belonging to improve job satisfaction
• Assist in the recruitment and selection of ICNSA employees including sign off for CNA relicensing and renewal requirements as needed
• Actively engage in personal professional activities including publications and presentations