Quality Assurance Nurse

Summary

Join Thyme Care's growing team as a Quality Assurance Nurse and play a vital role in upholding high-quality standards for cancer care navigation. You will conduct quality audits of nurse-member interactions, provide coaching and feedback, and contribute to the development of training programs. This position requires a BSN, current RN license, and at least 5 years of clinical nursing experience, including 2 years in a training or quality auditing role. Preferred qualifications include a master's degree and oncology experience. The role offers flexibility with options for remote work or a hybrid arrangement, and is a full-time day shift position with potential for occasional evening shifts. Thyme Care is committed to providing competitive compensation and benefits, including equity.

Requirements

• Bachelor of Science in Nursing (BSN) required
• Current RN license active, unrestricted, and in good standing
• Minimum of 5 years of clinical nursing experience, with at least 2 years in a training or quality auditing role, or equivalent experience
• Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills
• Proficiency in auditing, providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to clinical onboarding and training programs

Responsibilities

• Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings
• Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures
• Support the creation and maintenance of clinical training materials, job aids, and other educational resources
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Conduct/Support new hire training sessions as needed
• Conduct new hire ramp-up auditing and feedback sessions
• Partner with QTE team and Nurse Team Leads to develop and deliver clinical onboarding and general training
• Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate
• Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery
• Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team
• Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed
• Constantly be on the lookout to improve the effectiveness and quality of our work with our members

Preferred Qualifications

• Master’s degree in nursing or related field preferred
• Previous experience in Oncology as a Nurse Navigator, Case Manager, Disease Management

Benefits

• Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs
• This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office
• Equity
• Benefits
• Other opportunities at Thyme Care