HCTec is hiring a
Clinical Service Desk Analyst in United States

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Clinical Service Desk Analyst
🏢 HCTec
💵 ~$43k-$75k
📍United States
📅 Posted on Jul 11, 2024

Summary

The Clinical Service Desk Analyst is a full-time remote position that provides Tier 1 support for EHR-related hospital applications. The role involves providing 24/7/365 support, triaging issues, and attending professional development training.

Requirements

  • 1-year Cerner clinical experience as end user, credentialed trainer, or other relevant clinical experience
  • 2 years’ customer service experience
  • Relevant Cerner Clinical software experience

Responsibilities

  • Provides 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes
  • Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2
  • Utilizes customer service guidelines as outlined in HDI training
  • Uses client provided knowledgebase and client specific procedures to resolve issues

Preferred Qualifications

Call center experience

Benefits

Remote work

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