Clinical Strategy and Operations Manager

Summary

Join Included Health, a healthcare company delivering integrated virtual care and navigation, as a Project Manager. You will manage cross-functional projects, anticipate program risks, and coordinate with stakeholders. The role involves leading change management across the clinical organization and managing various projects, including OKR processes and new service launches. You will need at least 5 years of experience managing cross-functional projects in a fast-growing business, a bachelor's degree, and excellent communication and problem-solving skills. This individual contributor role requires proficiency with data analysis and AI productivity tools. The position offers the opportunity to develop a deep understanding of the business and identify areas for improvement.

Requirements

• At least 5 years experience in a fast-growing business managing cross-functional projects
• Bachelor’s degree required
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment
• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
• Excellent oral and written communications skills
• Excellent interpersonal and problem-solving skills
• Comfort with data analysis (Looker preferred)
• Proficiency with AI productivity tools (e.g., ChatGPT) to enhance efficiency, streamline workflows, and accelerate deliverables
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner
• Occasional travel required

Responsibilities

• Manage cross-functional projects: Develop detailed project plans, including timelines and resource allocation. Identify project milestones and KPIs. Assign tasks and responsibilities to team members. Ensure alignment between stakeholders and project objectives. Own experiments, reporting and miscellaneous tasks that fall out of the scope of other program leaders
• Anticipate program risks and build mitigation plans: Develop and implement risk mitigation strategies. Identify potential risks and assess their impact on the project
• Coordinate with cross-functional stakeholders: Regularly report on status to stakeholders, be the primary POC for other organizations needing clinical input
• Lead change management across the clinical organization: Lead the implementation strategy and operations implementation of large operational changes across the clinical services
• Manage OKR process and ensure we’re reporting on them quarterly
• Project manage new service launches by ensuring all work streams are being completed in a timely manner, and we’re anticipating blocks
• Lead the operational transition of our navigation team to a new EHR
• Own change management for the clinical service lines. Be the right hand of our clinical leaders as they implement change in their organizations while they also manage the day to day of the team (e.g., implementing attendance policies, or improve the ways we educate and up-skill our team)
• Be the project owner for smaller cross-clinical projects (e.g, testing out enrollment tactics in our new programs, reviewing clinical NPS surveys and leading the next steps, identifying KPIs for each team, etc.)

Preferred Qualifications

Healthcare experience preferred