Clinical Success Director

Summary

Join Abridge, a company dedicated to improving healthcare through AI-powered clinical documentation, as their Clinical Success Director. In this role, you will be responsible for delivering an exceptional generative AI platform for clinicians, improving clinical documentation efficiency, and reducing cognitive burden. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to develop products that bridge the gap between clinical conversations and actionable data. Your responsibilities will include providing clinician enablement, surfacing product feedback, developing product strategy recommendations, monitoring end-user utilization, evangelizing product capabilities, and contributing to the long-term impact and value of Abridge's products.

Requirements

• 5+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with Epic and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Proven track record of leading successful initiatives from conception through launch
• Ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment

Responsibilities

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees