Clinical Success Manager

Summary

Join Cohere Health as a Clinical Success Manager and lead clinical solution execution for a portfolio of clients. Leverage your expertise in value-based and inpatient care to ensure clinical programs meet client needs. You will build strong client relationships, collaborate cross-functionally, and monitor performance to achieve clinical and business objectives. This role requires deep understanding of value-based care, strong communication skills, and experience in client service or business operations within healthcare. You will contribute to Cohere's growth and improve patient outcomes. The ideal candidate is a data-driven leader with a bias for action and high EQ.

Requirements

• Experience: 8–12 years of experience in client service or business operations roles within health tech, healthcare consulting, health plans, or other risk-bearing entities. Experience in value-based care and inpatient care settings is essential
• Education: Bachelor’s degree required
• Passion: Committed to improving the U.S. healthcare system and ensuring every patient receives the best care possible

Responsibilities

• Understand Client Needs: Develop a deep understanding of clinical and business needs specific to value-based care and inpatient care settings for a focused client portfolio
• Client Engagement: Lead frequent client touchpoints and actively engage with key stakeholders to communicate results and drive continued progress
• Solution Execution: Lead cross-functional execution of client clinical solutions, ensuring alignment with value-based care principles and inpatient performance goals
• Performance Monitoring: Continuously monitor and report operational performance for client solutions, proactively addressing gaps
• Clinical Roadmaps: Collaborate with Clinical Programs and Clinical Products to develop tactical plans to achieve client goals, including medical expense savings and inpatient efficiency improvements
• New Launches: Serve as the clinical lead for new client launches, including writing business plans for executive approval
• Insight Sharing: Provide client insights cross-functionally to inform new solution development, particularly in value-based and inpatient care
• Account Growth: Collaborate with the Growth team to identify and execute account expansion opportunities
• Evangelize Success: Highlight the positive impact Cohere delivers through case studies, white papers, and marketing initiatives

Preferred Qualifications

Education: MBA, MPH, or other relevant graduate degree preferred

Benefits

• Health insurance
• 401k
• Bonus