Clinical Success Manager

Summary

Join Radformation, a company dedicated to improving radiation oncology treatment planning, as their Clinical Success Manager for the EMEA region. This remote position requires a highly motivated individual passionate about treatment planning to demo, install, train clinics on Radformation's automation tools, and provide ongoing support. You will work with clinics to solve problems, gather feedback, and develop training materials. The ideal candidate possesses a minimum of two years of clinical treatment planning experience, exceptional presentation skills, and fluency in English and French. This role offers the opportunity to expand your clinical skillset and make a significant impact on patient care.

Requirements

• Minimum 2 years experience of clinical treatment planning
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care
• Fluent in English, both written and spoken
• Fluent in French, both written and spoken

Responsibilities

• Demo, install, and train clinics on Radformation’s suite of automation tools
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics
• Proactively check in with current customers to hear feedback and share new features
• Host webinars to answer clinics’ questions and highlight features
• Develop training materials to distribute to clinics
• Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team
• Attend congresses and on-site meetings to demonstrate the software and meet with clinicians

Preferred Qualifications

• 5 years experience of clinical treatment planning
• Teaching experience in treatment planning
• Customer success experience
• Fluent in German, Italian, or Spanish

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team
• Virtual events
• Yearly retreats
• Collaborative work environment