Clinical Support Lead

Summary

Join Arine, a rapidly growing healthcare technology company, as a Lead Clinical Support Specialist. You will lead a clinical team using the Arine platform to deliver excellent patient outcomes, focusing on Medicare Part C and Part D measures. Partner with the Lead Clinical Pharmacist to develop strategies, manage a support team, and engage patients and providers to optimize medication utilization and achieve quality goals. Represent Arine at customer meetings, lead internal meetings, and manage team performance. This role requires at least 12 months of experience in a clinical support role with demonstrated leadership. Arine offers a dynamic role with growth opportunities and full benefits starting from day one for this temp-to-hire position.

Requirements

• At least 12 months experience in a Clinical Support role on Adherence or MTM projects, with a track record of excellence and demonstrated leadership
• Team management and or coaching experience
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents
• Ability to pass a background check
• Must live in and be eligible to work in the United States

Responsibilities

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Benefits

• Full benefits starting from day one
• This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs